WHAT TO SEND
1. What do I need to send to you?
If you are ordering through the website, we will need a high resolution image (300 dpi at print size). Please send us files set up for print and not set up for the web. We accept JPEG, PDF, EPS and TIFF files. If you are mailing your order, we accept photos (8x10 for the best results) or digital images on CD/DVD’s.
2. How do I know if my image is high resolution?
We require images that are 300 dpi at finished size in order to create the best possible print for you. If you are not sure how to tell if you have a high resolution file contact your photographer. Or, you can proceed with placing the order with ABC and allow us to assess the quality . If the image is not a high resolution image we will not process the order or payment. We will call you and hold the order until you decide how you want us to proceed. As a guide, most high resolution files will be in Megabytes- MB (not Kilobytes-KB) and pixels will be 2400x3000 for an 8x10 image.
3. Can I just email you an image and have you check the resolution of the file before I place an order?
Due to the large amount of files we receive, we are not set up to review files. However, if you place your order and the file you send us is low resolution we will call you before we process the order.
4. Can you work from a negative or contact sheet?
No, we cannot work with negatives or contact sheets.
5. Can I place an order by emailing you a file?
If you prefer not to use the online order process, you can call us at 1-888-526-5336 during regular business hours which are Mon-Fri 8 am to 4:30 pm Central Time. We will take your instructions by phone and give you an email address to use to send your image. We cannot process emailed images without the required instructions by phone. The online order process will be available 24/7 for your use.
6. Will you return my photo/CD/DVD?
Yes, we return all photos/CD/DVD’s in the box with your reprints. Photos larger than 8x10 will be returned separately via US Mail.
TURN AROUND TIME
7. What is your turn around time?
You will receive an email proof within 24 hours of us receiving everything we need to complete your order. Once we receive your final approval your order will process and ship within 72 hours. (Note that we are closed on Saturday and Sunday and these days are not counted as processing days.) Ship times vary depending upon zip code and method of shipping. Ground service takes 2-4 business days for most locations in the continental US. We do not guarantee ship times but we take all precautions necessary to hold to our published turn around times. If you are working on a deadline, consider purchasing rush processing or expedited shipping.
8. Do you have to receive orders on a certain day to begin processing?
No, we process everyday. We will begin your order as soon as we receive everything we need to complete the order.
9. Can you rush an order?
Yes, we can speed up processing for an additional 30% of the cost of the prints. Rush service offers a 1-2 day process versus 3-4. We can also expedite shipping for an additional cost. If you are working on a deadline let us know when you place your order and we will help you choose the best method to meet your deadline.
10. How do I pay for my order?
We accept all major credit cards, checks and money orders. You can supply your credit card by phone, during the online order process or on the order form you mail to us with your order. Checks and money orders must be mailed to 2838 N. Ingram Avenue, Springfield, Missouri 65803. We do require payment with each order before processing will begin.
11. What kinds of payment do you accept?
Visa, Mastercard, Discover, American Express, Checks, Money Orders
12. What do your prices include?
Our prices include adding text, logos, black borders, black penlines, colored text or colored borders and additional poses. Our listed prices do not include retouching, shipping, or RUSH services.
13. Is it extra to add my name to my headshot?
Adding your name to your headshot is included in our price. We can also add information such as contact information, websites, email address, etc. at no additional charge.
14. Do you charge to add logos?
No, we do not charge to add logos.
15. Do you charge for “reverse” or white type?
No, we do not charge for reverse (white) type.
16. Do I get a proof before you run the order?
All orders will receive an emailed proof at no additional charge. Customers can waive the proof, but it is our recommendation that you receive a proof so that there are no unexpected surprises when you receive your order.
17. Will my prints look like the emailed proof?
The layout and text are what you are proofing when you receive an emailed proof. Colors and densities cannot be accurately reflected by a computer monitor. We specialize in working with customers that rely on their image and so we inspect your prints for good color balance/densities, quality and resolution, hair color, eye color and skin color at all stages of our process. However, if you require a close color match, just mail us a hard copy photograph to use as a guide.
18. What if I want to make changes to the proof?
Just give us a call or email and let us know what changes need to be made. We will then send you a revised proof.
19. Can I see 1 print before you print the whole order?
Yes. We do require a deposit of $45 to cover our costs, however if you place an order the $45 will be applied toward your order.
TEXT, PAPER & QUANTITIES
20. Can you make my text a different color?
Yes, we can add colored text.
21. How much text is allowed without additional charges?
Most text is already included in our pricing. Typing a resume would be an example of when extra charges would occur.
22. What if my name is already on the prints?
That’s not a problem. We can print it as is or change it if needed. Either way we do not charge any extra. (Note: Charges might apply if we require retouching to extract the name because the name is in the image itself.)
23. Does the paper you use look professional?
We use a very high quality paper for all of our prints. Call 1-888-526-5336 for free samples.
24. Can I order any amount I need or do I have to order in the quantities published?
If you need a specific amount of a product (say 551) and we don’t show that amount just give us a call at 1-888-526-5336 and we will be happy to put a price together for you.
25. Can I print onto the backs of the reprints (resumes for example) using my home printer?
Yes, if your prints are UV Coated (as is the case unless you request NO UV) then you can use our prints with most ink jet or laser printers. If you choose NO UV then it is best to only use an ink jet printer. We can also print your resume onto the backs of your prints for you for a small additional charge.
26. How do I send you my resume?
We prefer to receive a PDF version of your resume to avoid font substitutions and other issues though we can accept WORD documents.
UV COATING/NO UV
27. I don’t know whether to choose UV or No UV. Can you explain the difference?
UV Coating is a liquid plastic and helps to protect your prints and adds a super shine to your prints. It can however, make it difficult to write on with some pens and markers. We sell a cost effective autograph pen that writes very well on the UV. Choose NO UV if you prefer more of a matte finish or prefer to be able to use any type of pen on your prints.
RETOUCHING & COLOR MATCHING
28. Can you retouch my image?
Yes, we offer retouching for an additional charge. Most retouching can be completed for $25.00. You will receive an emailed proof of the retouches we have made. Please note that we do not automatically retouch your image without your request.
29. How do I know if my retouching will only be $25?
The best way for us to assess the cost is for you to send us the order with instructions on what you will need retouched. For example: “Please soften the lines around the eyes, remove the blemish on my chin and brighten up the image.” We will let you know if your charges will be over $25 before we begin the order.
30. My image is color, can you change it to black and white?
Yes, we can do that easily and at no charge.
31. Can you color match?
It depends upon what you want us to match. If it’s the monitor, then no. Everyone’s monitor is set differently and will not necessarily reflect what will be printed. If you send us a hard copy photograph to use as a guide (or to scan), then yes, we can create a close match. We specialize in working with customers that rely on their image and so we inspect your image for good color balance/densities, hair color, eye color and skin color at all stages of our process. However, if you require a close color match, just mail us a hard copy photograph to use as a guide.
32. How much does it cost to ship a package?
Shipping costs depend upon zip code, method of shipping and weight of the package. When placing your order online, you will choose your method of shipping and the price will be reflected at this time. You can also call a customer service representative M-F from 8 am to 4:30 pm Central Time at 1-888-526-5336 for that information.
33. Where are you located?
We are located in Springfield, Missouri.
34. I live in California/New York/Georgia/Tennessee, how do you get the prints to me?
We are primarily a mail order company. So, we are set up to receive your order, process your order and mail it directly to your door in a very efficient way. In fact, the majority of our clients are on the coasts and in larger cities since these are the major entertainment spots. Of course, you can also arrange to pick up your order if you are in Springfield, Missouri, surrounding areas or traveling through.
35. We are on the road a lot. Can you ship my prints to a hotel or convention center?
Yes, if we know that we need to get the prints to you on a specific day and to a specific place when you place your order, our customer service representatives can arrange the details for you. We can also call you when the order is ready to ship so that we can arrange shipment based upon your next stopping place.
36. Will you ship internationally?
Yes, call us at 1-888-526-5336 for the charges associated with shipping internationally. Customers are responsible for all duties, taxes and customs associated with international shipping.
37. Do you keep my file on backup?
Yes, we keep your file on backup so that you can reorder easily. Since we keep your image digitally we can make changes to size (larger to smaller works the best) and to text. For example, if you want to use the same image you used for an 8x10 but would like 4x6’s now, we can make that change easily for you.
38. How do I place a reorder?
Reorders (reprints of orders that have been printed in the past) can be placed online through the website or by calling 1-888-526-5336 during normal business hours.
39. Do you send me a proof of my reorder?
Yes, you will receive an emailed proof of your reorder in order to verify that we have pulled the right image from back up and that any changes that are needed are made.
40. I am a reseller and I want you to ship the order directly to my customer. Can you do this?
Yes, we can drop ship to your client. In these cases, your return address will appear instead of ours. Paid invoices will not accompany shipments in these cases but can be mailed or emailed separately.
41. Do you inspect my prints before they ship?
We use a 5- point inspection process which means we are actively watching at every stage of our processing to make sure your reprints look their best when you receive them.
42. What if I have a problem with my order when I receive them? Call us at 1-888-526-5336. We are glad to help you with any problems that might occur.
43. What if my prints are damaged when they arrive?
Hold onto the box and the damaged prints and give us a call at 1-888-526-5336. We will make a damage claim with the freight carrier and once an inspection has been completed and accepted by the freight company we will replace the damaged prints for you.
44. What are your hours?
We are open Monday thru Friday from 8 am to 4:30 pm Central Time.
45. I have more questions, what is the best way to get answers?
Call us at 1-888-526-5336 Monday through Friday from 8 am to 4:30 pm OR email us at firstname.lastname@example.org. We will be glad to answer your questions.
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